Claim a Prize
Informational guide to the claim process. This page does not include claim submission forms.
How Chittha works
- Entries are based on your reward points
- Winners are selected from eligible participants
- Campaigns can be location-based
- Some campaigns may be sponsored
- Winner display is privacy-aware
How Winners Are Notified
If you win a Chittha Lucky Draw, you will be notified through your account. The exact notification method depends on the campaign and platform settings. Check your account notifications and email for win alerts. Follow the instructions in the notification to complete your claim.
Proof or Verification
We may require verification of your identity or account details before releasing a prize. This helps prevent fraud and ensures prizes go to the correct winners. Please respond promptly to any verification requests. Required proof may vary by campaign and prize type.
Claim Deadline Expectations
Each campaign may specify a deadline for claiming your prize. It is important to claim within the given timeframe. Unclaimed prizes may be forfeited and re-drawn or otherwise handled according to the campaign rules. Check the campaign page and your notification for the claim deadline.
If a Prize Is Not Claimed
If a winner does not claim their prize by the deadline, fails verification, or is found ineligible, the prize may be forfeited. In such cases, we may select an alternate winner or handle the prize according to the campaign terms. Forfeiture and redraw behavior is defined per campaign.
Redraw and Forfeiture
When a prize is forfeited, the campaign may allow a redraw to select an alternate winner. The exact process depends on the campaign. Prizes that cannot be redistributed may be handled according to Nepalina policy.
Sponsor-Provided Prizes
Some campaigns are sponsored. Sponsor-provided prizes may have additional terms or delivery arrangements. The campaign page and your win notification will indicate if the prize is sponsor-provided and any relevant notes.
Where to Look for Next Steps
After winning, check your account notifications and the email associated with your account. The win notification will include next steps. If you have questions about claiming a prize or need assistance, please contact us through the support or contact options available on the platform. Include your campaign name and any reference details from your win notification.
